The following are some common cases in which you do not receive e-mails from JASID.

If you do not receive an e-mail from us, please check if any of the following cases applies to you. If you still do not receive an e-mail, please contact the Secretariat using the “Contact Us” form.

1. Our membership system has stopped delivering e-mails to you due to repeated delivery errors

Our membership system is designed to automatically stop delivery to e-mail addresses that have failed to send e-mails several times.

If you have not changed your e-mail address but have stopped receiving e-mails from JASID, it is possible that the system has stopped delivery because your organization’s server was temporarily unavailable for maintenance, etc.

In this case, please fill out the “Regain contact with JASID” form to request resumption of e-mail delivery.

Please note that e-mails sent from the JASID membership system contain important information, so we ask that all current JASID members receive our e-mails.

2. E-mail from JASID is blocked

In principle, information from JASID is sent from e-mail addresses in the jasid.org domain or the atlas.jp domain (membership system). Please set your e-mail address to receive e-mails from these two domains.

If you are using an e-mail account managed by your institution, please ask your institution’s system administrator if e-mail from the above two domains is blocked.

If your institution’s security prevents you from receiving JASID e-mails, please register your personal e-mail address as the address for login to your “My Page”.

3. You are not using the e-mail address registered with JASID

We have seen many cases where members have stopped using the e-mail address registered with JASID. However, they thought they no longer received JASID e-mails.

When you no longer use the e-mail address you have been using for JASID, please change the e-mail address on your “My Page”. If you have already lost access to your “My Page”, please contact the JASID Secretariat.

4. E-mails from JASID arrive in my spam or promotions folder

We sometimes send important notices via our membership system, so please make sure that e-mails from the above domains are set to arrive in your Inbox.

Regarding “I have sent an e-mail to JASID but have not received a reply from JASID”…

If you have replied to an e-mail sent from our membership system, the e-mail will not be sent to the JASID Secretariat (because it is a delivery-only e-mail). If you wish to contact us, please use the Contact Form or send e-mail.

As a rule, the secretariat office is open on Tuesdays and Fridays. Please understand that it may take some time for us to reply.

If you still have not received an e-mail after checking any of the above, please contact the Secretariat. Thank you very much for your cooperation in ensuring the smooth operation of JASID.